Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept PayPal. All payments are securely processed.
Do you offer bulk discounts?
Yes, tiered pricing for wholesale orders. Visit our Wholesale page.
Can I modify or cancel my order?
Within 2 hours of placement, before processing begins. Contact us immediately.
Shipping
How long does shipping take?
Standard: 5-10 business days. Express: 3-5 days. Priority: 2-4 days. See Shipping page.
Do you ship internationally?
Yes, worldwide. Costs calculated at checkout.
Products
Are your products certified?
Yes, all products are CE, FCC, and RoHS certified.
What IP ratings do your products have?
Most outdoor products are IP65 rated (dust-tight, water jet resistant). Check individual product pages.
Do you offer OEM services?
Yes. Contact our wholesale team with your requirements.
Returns & Warranty
What is your return policy?
30-day returns for unused items. See Refund Policy.
How long is the warranty?
2-year limited warranty. See Warranty page.
How do I start a warranty claim?
Email support@larkvolt.com with order number and defect details.
Contact
Email support@larkvolt.com or visit our Contact page.